Shipping of Orders
We normally dispatch your goods within 2 business day of receiving your completed and paid order. Hamish Gill will dispatch your order from our office address: The Kiln, 2 Copenhagen Street, Worcester, WR1 2HB
Returns
Our Returns Policy lasts 1 year. If more than 1 year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase. If you wish to return an item, please contact us as soon as possible on [email protected] and let us know that you intend to return an item and the reason for your return. We will respond giving you appropriate guidance.
The address for returns is:
Hamish Gill, The Kiln, 2 Copenhagen Street, Worcester, WR1 2HB
When you return an item, you should mail it to the correct address and include details of your name, contact details and order number.
Returns Policy
Returns Reason 1 – You’ve changed your mind, you no longer want the item you ordered:
If you no longer want the item you ordered, you must contact us within 30 days of receiving the product. To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item.
If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. You will be responsible for paying the delivery cost for the replacement item.
There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error.
Reason 2 – The item you ordered has arrived damaged or not working:
If your item arrives damaged or not working, please contact us within 30 days of receiving the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item.
If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. We will pay the delivery cost for the replacement item.
Reason 3 – The item you ordered from us has developed a fault within 12 months of receiving it:
If your product develops a fault within 12 months of receiving it, please email us at [email protected]. We will advise on the steps you need to take. If we can’t help you rectify the fault, you should return it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week. Where stocks allow, we will send you an identical replacement item. If your original item is no longer available, we will let you know and offer you a suitable alternative. We will pay the delivery cost for the replacement item.
Late or missing refunds:
If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
