We are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you via our website.
You may opt out of receiving information from us at any time by email, telephone, or post:
Email – [email protected]
Telephone – 07742 639315
Post – The Kiln, 2 Copenhagen Street, Worcester, WR1 2HB
Use and Collection of Personal Information
In general you can visit our website without telling us who you are and without revealing any information about yourself.
However, there are areas of our website where we do gather data as follows:
If you submit an enquiry via our website you will be asked to provide certain information, including name, e-mail address and contact number.
If you purchase a product via our online shop you will be asked to provide your name, e-mail address, phone number and address. This may also include a separate shipping address. We will store this data and hold it via our externally hosted server. Some of this information will be passed to PayPal in order to assist with processing your transaction.
If you register on our website to receive newsletters from us you will be asked to provide your name and e-mail address. We will store this data and hold it via our externally hosted server and a third party website, mailchimp.com.
We may use information that you provide:
- To register you with our website and to administer it.
- To deal with your enquiry which may include contacting your directly and supplying quotations and further information about our services.
- To send you newsletters if you have opted in to receive them.
- For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
- To process your purchase.
We also use Google Analytics to track visitor data trends and general usage statistics. We do not collect any personal information via these cookies other than your IP address. This information is automatically deleted after 14 months following your last visit to our website. These are non-essential cookies. Click here to disable Google Analytics tracking cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
We endeavour to take all reasonable steps to protect your personal information However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to see personal data (as defined in current data protection legislation including GDPR) that we keep about you upon receipt of a written request.
In the event that you wish to complain about how we have handled your personal data you may also make a formal complaint in writing and we will look in to your complaint and work with you to resolve the matter.
Any requests in line with the above should be sent to our Data Protection Officer (DPO): Hamish Gill, contactable via [email protected]
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the ICO and file a complaint with them https://ico.org.uk/concerns/handling/